Refund Policy

1. Scope of This Policy

This policy applies to paid digital services, subscriptions and other eligible payments made through AgriPrep.

AgriPrep provides digital services. Therefore, physical product shipping, delivery and physical-product return procedures do not apply to AgriPrep subscriptions.

2. Subscription Cancellation

Users may request cancellation of an eligible AgriPrep subscription according to the subscription terms applicable at the time of purchase.

Cancellation of a subscription does not automatically mean that a refund will be issued.

Where applicable, cancellation may stop a future renewal while access already provided for the current subscription period may continue according to the applicable plan terms.

3. Refund Eligibility

Refund requests may be considered where a payment was made incorrectly, duplicated, or where a payment-related technical issue resulted in an eligible charge.

4. Duplicate or Incorrect Payments

If you believe you have been charged more than once for the same AgriPrep subscription or service, please contact AgriPrep Support as soon as possible.

After verifying the transaction, an eligible duplicate payment may be considered for refund.

5. Failed Payment but Amount Debited

In some cases, a payment may appear to fail while the amount has been debited from the user's bank account or payment method.

Such transactions may require payment verification before any refund or reversal is processed.

Users should contact AgriPrep Support with the relevant transaction details so that the payment status can be checked.

6. Payment Gateway Transactions

AgriPrep may use third-party payment gateway services to process payments.

Payment transactions may therefore be subject to the payment gateway's processing, settlement and transaction status procedures.

AgriPrep does not store sensitive payment credentials such as card numbers, UPI PINs or banking passwords on the public website.

7. Refund Processing

Once a refund is approved, the refund will be initiated through the applicable payment method or payment gateway process.

The time required for the amount to appear in the user's account may depend on the payment provider, bank or financial institution.

AgriPrep cannot guarantee a specific banking settlement time after a refund has been initiated.

8. Non-Refundable Situations

Unless otherwise required by applicable law or specifically approved by AgriPrep, refunds may not be available for:

• Change of mind after purchasing a digital subscription
• Failure to use the subscription after purchase
• Failure to cancel a subscription before an applicable renewal
• Services already substantially consumed where a refund is not otherwise required
• Violations of AgriPrep's Terms and Conditions

These conditions are subject to applicable consumer protection and other legal requirements.

9. How to Request a Refund

To request a refund or report a payment-related problem, contact AgriPrep Support.

Please include enough information for us to identify the transaction, such as your registered email address, payment date, amount and available transaction reference.

10. Fraudulent or Unauthorized Transactions

If you believe a transaction was unauthorized or fraudulent, contact AgriPrep Support immediately and, where appropriate, contact your bank or payment provider.

AgriPrep may request transaction information necessary to investigate the issue.

11. Changes to This Refund Policy

AgriPrep may update this Refund and Cancellation Policy from time to time to reflect changes in our services, payment systems or applicable requirements.

The updated version will be published on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions regarding a payment, cancellation or refund, please contact AgriPrep Support.